![]() If none of them can connect, try a wired connection instead. This will help you identify which link in the chain is failing.ĭoes your iPod touch or iPad still connect through Wi-Fi? If so, it's a sign that the problem lies with your Mac. Alternatively, your ISP may be having technical problems at your exchange - try calling their support hotline to check.Īssuming that your modem restarts correctly but your network problems remain, the next step is to take as much complexity out of your network as you can. ![]() ![]() ![]() This can happen if the modem isn't ventilated and has overheated, or if the phone lines near your house are struck by lightning, sending a power surge to the modem. If any of the lights are yellow or red, or if the broadband or internet lights don't come on at all, then it could be that your modem is damaged. If all the lights come on in more or less this sequence, then you can be confident that the broadband modem is working fine. After that, there should be another pause, before the internet light comes on to indicate that the router has been allocated an external IP address from your ISP. After that there will be a pause as your modem logs in to your ISP and then the light labelled 'broadband', 'ADSL' or just 'DSL' will come on.
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